Privacy Policy
Last updated: [26 January 2026]
Code Nation Pty Ltd ("we", "us", "our") provides digital services to not-for-profit organisations, advocacy organisations, and political campaigns internationally. We are committed to protecting personal information and handling it in an open and transparent way.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) (including the Australian Privacy Principles), and where relevant, applicable overseas privacy laws.
1. What personal information we collect
We may collect and hold personal information including:
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Names, email addresses, phone numbers and contact details
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Payment-related information (processed via third-party providers such as Stripe)
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Supporter, donor, volunteer or member data provided by our clients
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Account access credentials (where required to provide services)
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Technical information such as IP addresses and system logs
Some of the information we process on behalf of clients may include sensitive information, such as political opinions or affiliations.
2. How we collect personal information
We collect personal information:
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Directly from you
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From our clients, where we are engaged to provide services involving supporter or constituent data
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Through our website, communications, or service platforms
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Through third-party services used in the delivery of our services
3. Purpose of collection and use
We collect, hold, and use personal information for purposes including:
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Providing digital, technical, and advisory services
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Account management and technical support
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Processing payments and invoicing
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Communicating with clients
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Improving our services
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Meeting legal and regulatory obligations
Where we process personal information on behalf of a client, we do so only in accordance with that client’s instructions and applicable law.
4. Disclosure of personal information
We may disclose personal information:
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To our employees and contractors on a need-to-know basis
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To third-party service providers (such as hosting, communications, or payment providers)
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Where required or authorised by law
We do not sell personal information.
5. Overseas disclosure
We operate internationally and may store or process personal information using systems or service providers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in a manner consistent with Australian privacy laws, unless an exception under the Privacy Act applies.
6. Security of personal information
We take reasonable and appropriate technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include access controls, staff confidentiality obligations, security policies, and system safeguards appropriate to the size and nature of our business.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or contractual obligations.
8. Access and correction
Individuals may request access to or correction of personal information we hold about them by contacting us using the details below.
Where we act as a service provider processing data on behalf of a client, requests should generally be directed to that client.
9. Complaints
If you have a complaint about how we handle personal information, please contact us. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact us
Code Nation Pty Ltd
Email: [email protected]
