Remote, full-time role

About us

Code Nation is an award-winning creative agency working with progressive clients to achieve important change. We create engaging campaign sites and advanced community organising tools that drive supporters to take action. 

Our small team is made up of 11 very different and unique individuals and we celebrate this! One thing we all share is the vision of creating a more progressive society and world, which promotes equality, inclusivity and protection of the natural environment. It is very important that our new Client Growth Manager shares this common goal.

Why we’re growing our team

We are looking for a Client Growth Manager to join our team, to conduct research, build new networks and introduce prospects to our community organising tool, SupporterBase.

SupporterBase provides progressive organisations with a distributed organising platform to scale their grassroots movements or political campaigns. Volunteers can organise their own local groups and grow their communities of action, via SMS blasts, email blasts, call lists, event management and analytics tools.

Our existing clients have found SupporterBase invaluable for achieving their positive change and it’s our vision to make it an accessible and widely used tool across the progressive space, both locally and globally.

The role of Client Growth Manager

This will be the perfect role for a friendly, collaborative individual who balances financial goals with client needs and satisfaction. We have a business and team to sustain but ultimately we care about the important causes we get to work on, so their success is paramount.

As our first Client Growth Manager, you will help to define your role, and develop our client growth playbook - bringing with you a range of different proven strategies. We expect your priorities to include the following:

• Develop and actively maintain a deep understanding of the progressive campaign space, as well as Code Nation and our SupporterBase platform (including the platform’s features, strengths and limitations)
• Understand how to walk the delicate balance of client acquisition and working with non-commercial not-for-profit organisations which tie their return on investment to impact rather than growth. Be understanding and empathic - this is not a hard sales job.
• Develop, implement and continually improve a sustainable growth strategy that ensures business success is tied to the success of our clients.
• Assist in shaping our pricing strategy.
• Conduct market research to identify  and engage with organisations that could benefit from SupporterBase.
• Organise and run live product demonstrations for potential clients.
• Research for and prepare tailored proposals on how the platform can help prospective clients.
• Establish and maintain strong relationships with industry stakeholders (through attending regular meetings and industry events)
• Work with clients and our team to identify opportunities to improve SupporterBase.
• Collaborate with our Communications and Engagement Manager.

What we are looking for

Don’t let impostor syndrome get in the way - please reach out if you feel you meet most of the criteria below:

• Proven work experience as a Client Growth Manager, Account Executive, Business Development Manager, or a relevant role
• Experience using a CRM for growth initiatives
• Superior communication skills with a focus on empathic listening, and the ability to negotiate and manage expectations
• Ability to research and analyse products, services, markets, and industries
• Ability to present technical and non-technical information to a range of different audiences
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty

Brownie points for

• Existing knowledge of / and relationships in the volunteer, nonprofit and / or political campaigning spaces 
• High technical literacy
• Experience with NationBuilder, Salesforce or other CRMs commonly used by campaign organisations

What we can offer you

• Purpose. You’ll spend every single day helping clients that are fighting for action on climate change, for workers’ rights, for stronger democracies, and for a more just, inclusive society.
• Community. We are a small, close-knit team of 11, and we like to help each other out - either by stepping through a new technical skill together or providing our team mates with the time and support they need to deal with a personal or family issue (because we aren’t robots!). We invest in building genuine relationships through weekly coffee chats, online games, annual in person retreats, and regular co-working days for those in the same city. Beyond the immediate team, you’ll have the opportunity to be part of a broader, progressive campaign community that works together to achieve change.
• Professional Development. We support ongoing training and development for the team, including via a dedicated annual development week in which you will focus exclusively on learning a skill of your choosing. And you will develop your leadership and team-building skills as you help to drive the work of our small and quickly-growing company.
• Strong earnings potential: Starting salary of $70,000 - $80,000 per annum (dependant on experience), plus superannuation. We have a track record of growing salaries to reflect individual and business performance, and this rate will be reviewed after your first year in the role.
• Annual leave: 4 weeks paid leave, public holidays in your state, plus sick leave, parental leave and domestic violence leave.
• Flexible location and work hours: This role is full time (38 hours per week), although we are open to a part-time arrangement for the right candidate. You can be based anywhere in Australia - wherever suits you best! If you happen to be nearby and enjoy doing a bit of casual co-working, we are also up for that too - we have team members in Melbourne, Sydney, Geelong, Brisbane and Wollongong. And we all enjoy some flexibility in our work hours outside of client and internal calls, so whether you’re a night owl or an early bird you can make use of the schedule that works best for you.

How to apply:

To apply, email [email protected] with your CV or LinkedIn profile and a short note introducing yourself and why you’re excited about this role. Use the subject line “Client Growth Manager: SupporterBase”

We are accepting applications on a rolling basis until we find the right person.